In this modern day hi-tec world and with the continuing growth of computerisation, we are often treated like a  number and are required to negotiate around recorded announcements in order to reach a ‘human being’ on the end of the line. Wouldn’t it be a refreshing change to be answered by an individual who can deal with all your needs.

Most letting and Property Management agencies categorise and departmentalise their staff with specific job roles and responsibilities, their aim it must be assumed is to provide an appropriate service standard to a particular aspect of the business. There are, however, the few that step outside of this belief and whilst maintaining high standards aim to provide both landlords and tenants with the information they need on an initial enquiry without digression or reference to other departments.

So what is the ethos behind having a one stop shop to get the service you deserve?

Having well trained staff in all aspects of the business enables both landlords and tenants to be provided with an informative individual who can deal with all of their enquiries and needs there and then. It means that problems can be resolved instantly without the need to wait to be called back by the only person in the office who can deal with your enquiry. Diversity within the job role avoids frustration and complaints created by delays when people are on holiday or unavailable whilst on outside appointments.

In addition to providing an excellent service to clients, the training of staff to have the ability to understand the ins and outs of the hazardous and complicated business of residential lettings and property management is paramount. It is inevitable within this industry that  there are  going to be scenarios where there is no one to refer to and that is why it is imperative that staff are armed with the knowledge to deal with unhappy, aggressive or uncomprising customers.

Having the ability to deal with all aspects of the business also ensures that the staff have a high level of self worth. The confidence that this knowledge brings to the individuals who work in this industry, not only enhances their role and belief that it is a career and not just a job, but it reflects in the high service standards that these motivated individuals go on to provide.  PWR Property Consultants operate in this way and invest a great deal of time in training their staff.